Schweinfurt clinic health care providers to remain until last beneficiary departs

COL BOWERS PAO

COL Chadwick Bowers, the Health Clinic Commander

Hi, TeamSchweinfurt, I’m COL Chadwick Bowers, the Health Clinic Commander. Although many Soldiers and families have moved from our community, the U.S. Army Health Clinic Schweinfurt is committed to continuing to provide you with world-class health care during this period of transition.

Our team of active duty and civilian health care providers will remain in force through June 2014 and no significant delays in appointments are anticipated. Please continue to schedule an annual physical or routine appointment in advance, but for acute care appointments please call the same day.

Beyond 30 June 2014 we will have an Acute Care Clinic with continued TRICARE referral services to our TRICARE Preferred Provider Network (PPN) of Host Nation doctors and hospitals.  As many of you know, the quality of health care in this country is exceptionally high and we are fortunate in that Schweinfurt has some of the best health care available in all of Franconia/Bavaria.  The Schweinfurt TRICARE Service Center staff will help you coordinate all the care you may need outside of the Clinic during this transition period just as they always have done.

An increase in available same-day appointments in 2013 eliminated the need for a Nurse’s Station. As a more effective way to accommodate patients with acute care needs, we recommend calling for a same-day appointment, which can be made by contacting our appointment line DSN 354-7901, CIV 09721-96-7901.

Another great option to communicate with your Patient Care Manager (PCM) team is by utilizing our new Relay Health secure email function. This provides the flexibility to communicate with your provider and nurse team anytime that is convenient, and will generate a response within 72 hours. If you do not have a Relay Health account, please see your PCM team on your next visit for an application.

IMG_8217Should ancillary services be reduced or terminated as we prepare for closure, rest assured that a suitable alternative will be made available in the community and our TRICARE Service Center team will assist you with these arrangements.

In regard to family members with EFMP concerns, the closure will not affect their ability to access the care tailored to their specific case and we will have an EFMP representative to assist with PCS.

In order for the transition process to go smoothly, patients will need to pick up their medical record and hand carry it with them on their PCS and turn it in at their new duty station or nearest medical treatment facility. The deadlines to pick up these records vary depending on your status and are listed below:

  • Retirees: Pick up your records no later than Feb. 28, 2014.
  • Adult Family Members & other eligible beneficiaries: Pick up your records no later than June 2, 2014. You must bring a copy of your sponsor’s orders when requesting records.
  • Active Duty: Pick up your records no later than June 2, 2014. Service members can request records of dependent minors. You must bring a copy of your orders when requesting records.

If medical records are not picked up by the above dates, they will be transferred in the following manner:

  • Retirees/ Family Members & other eligible beneficiaries: Records will be transferred to the Katterbach Health Clinic.
  • Active Duty who PCS: When records are requested, a check will be conducted by the Medical Operational Data system. If the service member is found, his or her records will be sent to the gaining duty station’s clinic. If the service member is not found in these systems, the records will be sent to HQ, U.S. Army Medical Command, Fort Sam Houston, TX.
  • Active Duty who ETS: The records will be transferred to Army Records Processing Center in San Antonio, Texas.

We are committed to providing a high level of care to our service members, retirees and their families, now, through and post-closure. If you have any questions regarding your medical care during the upcoming months, please contact the USAG Schweinfurt Medical Clinic at DSN 354-7901, CIV 09721-96-7901.

Serving to Heal…Honored to Serve!

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One thought on “Schweinfurt clinic health care providers to remain until last beneficiary departs

  1. Pingback: Schweinfurt retiree services to move to Ansbach after closure | Closure 2014 Blog

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